Shipping Policy

Last updated: 1 October 2026

At Daily Finds Co., we aim to make your shopping experience as simple and enjoyable as possible. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

During busy periods, promotions, holidays, or other high-demand periods, processing may take longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information where tracking is available.

2. Delivery Times

Delivery times vary depending on the product, destination, shipping method, and fulfilment location.

As a general guide:

• Australia: approximately 7–20 business days

• New Zealand: approximately 10–25 business days

• United States: approximately 10–25 business days

• United Kingdom: approximately 10–25 business days

• Other international destinations: approximately 10–30 business days

These timeframes are estimates only and are not guaranteed.

Delivery may take longer during peak periods, public holidays, customs processing, carrier delays, severe weather, or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, the products ordered, and the available shipping options.

From time to time, we may offer promotional free shipping or discounted shipping.

4. Tracking Your Order

Where tracking is available, tracking information will be provided by email once your order has been dispatched.

Please allow several business days for tracking information to become active after your order has shipped.

Tracking updates may occasionally take time to appear while a parcel is moving between fulfilment centres or being processed by the carrier.

5. Orders Containing Multiple Products

If your order contains multiple products, your items may be shipped separately.

This can happen because products may be fulfilled by different suppliers or from different fulfilment locations.

If your items arrive in separate packages, you will not be charged additional shipping simply because the order was split into multiple shipments unless additional shipping was specifically agreed to at checkout.

6. International Shipping

We may ship products internationally to destinations available at checkout.

International orders may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination country.

Unless expressly stated at checkout, these charges are the responsibility of the customer.

Customers are responsible for ensuring that products ordered can legally be imported into their destination country.

7. Customs and Import Delays

Once an international order reaches its destination country, it may be subject to customs inspection or other import procedures.

Customs processing can sometimes cause delays that are outside our control.

We cannot guarantee how long customs clearance will take.

8. Incorrect Delivery Information

Please carefully check your delivery address before completing your purchase.

If you provide an incorrect or incomplete address and the order has already been dispatched, additional shipping costs may apply if the parcel needs to be redirected or reshipped.

If you notice an error in your delivery information, please contact us as soon as possible at admin@dailyfindsco.org.

We will do our best to assist, but we cannot guarantee that changes can be made after an order has been processed or shipped.

9. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your property and with household members, neighbours, or the relevant delivery carrier.

If you still cannot locate your package, contact us at admin@dailyfindsco.org and provide your order number.

We will work with you to investigate the issue and determine the appropriate next steps.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

10. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, take photographs of the packaging and the product and send them to admin@dailyfindsco.org along with your order number.

We will assess the situation and work with you to provide an appropriate solution.

11. Delays

We do our best to ensure orders are delivered within the estimated timeframes provided.

However, delays may occur due to circumstances outside our reasonable control, including:

• Postal or courier delays

• Customs processing

• Public holidays

• Severe weather

• Natural disasters

• Carrier disruptions

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

If your order is experiencing a significant delay, please contact us and we will do our best to assist.

12. Dropshipping and Third-Party Fulfilment

Some Daily Finds Co. products may be shipped directly from third-party suppliers or fulfilment partners.

As a result, the shipping origin, carrier, packaging, tracking information, and delivery timeframe may vary between products.

This does not affect your consumer rights or our obligations to you under applicable law.

13. Contact Us

If you have questions about your order or our shipping policy, please contact us:

Daily Finds Co.

Email: admin@dailyfindsco.org